Card support · Account security

Questions About a Card Transaction

If a debit or credit card transaction looks unfamiliar, review the details and contact Noven CreditUnion promptly through a verified channel. Transaction descriptions can differ from a merchant’s storefront name, but you should report activity you do not recognize.

Review the transaction

• Check the amount, date, and merchant details in the secure account portal.
• Consider whether the purchase may appear under a parent company, payment processor, or a different location name.
• Check with other authorized card users before deciding that a transaction is unfamiliar.
• Note the transaction details you can safely share with the Bank.

Protect the card and your account

If you suspect unauthorized use, contact Noven CreditUnion using the number on your card or the contact information on the official Noven CreditUnion website. If card controls are available in your profile, you may review them while you contact the Bank. Do not send a full card number, PIN, password, or one-time verification code through a general contact form or in response to an unexpected message.

Ask about the current dispute process

Noven CreditUnion can explain the steps, documentation, and timing that apply to your situation. Keep notes of your contact and any instructions you receive. Reporting requirements and available remedies depend on the account, transaction, and applicable terms, so contact the Bank as soon as possible.

Use the secure online banking portal to review account activity, or contact Noven CreditUnion for current assistance.