Payment safety

Recognize Payment App Impersonation Scams

Scammers may imitate PayPal or another payment service to make you believe a charge, refund, or account problem needs immediate attention. A familiar logo or sender name does not prove that a notice is genuine.

Common warning signs

• An unexpected invoice or payment request asks you to call a number in the message.
• A message says a payment is pending until you pay a fee, upgrade an account, or provide a verification code.
• A caller asks you to share your password, PIN, one-time code, or remote access to your device.
• Someone says you received money by mistake and must send it back outside the payment app.

Check the account directly

Do not use links or phone numbers in an unexpected message. Open the payment service’s official app or type its website address yourself, then review the account activity there. Contact the provider through the support channel shown in the official app or website.

If you shared information or sent money

Contact the payment provider through its verified support channel. If a bank account or card was involved, contact the financial institution that holds it using a trusted phone number or official website. Explain what happened, save the message and transaction details, and ask what protective steps may be available.

Use a unique password for payment accounts, enable available sign-in protections, and keep your email account and devices updated. For more guidance, visit Noven CreditUnion Security and Fraud Awareness.

PayPal is a trademark of PayPal, Inc. This article is general safety information and does not imply affiliation with or endorsement by PayPal.